Welcome to eKnowID. These Terms of Service ("Terms") govern your access to and use of our website, platform, and services. By accessing or using eKnowID, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. About Us
eKnowID is a background screening platform operated by:
Company Name: eKnowID
Address: 220 N Green St., Chicago, Illinois, 60607
Contact Email: [email protected]
We provide professional-level background check services for individuals, microbusinesses, and organizations.
2. Eligibility
You must be at least 18 years old to use our services. By using our website or submitting information, you represent that you are legally able to enter into these Terms and authorized to order a background check.
3. User Responsibilities
You agree to use our services only for lawful purposes and in compliance with all applicable laws, including but not limited to the Fair Credit Reporting Act (FCRA), General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).
You agree that you will not:
Use our services to screen individuals without proper legal authorization and consent
Use any information obtained from eKnowID for discrimination or illegal purposes
Share, reproduce, or misuse any part of the reports we provide
If you are requesting a background check on another individual, you must obtain written authorization from that person.
4. Use of Our Services
We provide different background check packages (Express, Standard, Top Hire) depending on your needs. Once your order is submitted:
You agree to provide accurate and truthful information
You agree that the results may depend on available public records and jurisdictional limitations
You understand that turnaround times are estimates and may vary
We reserve the right to refuse service or cancel an order if any misuse or violation is suspected.
5. Payment & Refunds
All payments are processed securely at checkout. Due to the nature of the service (data retrieval and human investigation), all sales are final once the screening process begins.
Refunds may be granted only if:
The screening process has not started, and
You request cancellation within 1 hour of purchase
For refund inquiries, contact [email protected].
6. Accuracy of Reports
We strive to provide accurate and comprehensive reports, reviewed by trained investigators. However, we do not guarantee 100% accuracy of third-party data sources.
If you believe a report contains incorrect information, you may file a dispute by contacting [email protected]. We will initiate a reinvestigation process as required by law.
7. Privacy
Your use of our service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
By using our services, you consent to the data practices described in the Privacy Policy.
8. Intellectual Property
All content on the eKnowID website—including logos, graphics, text, software, and reports—is the property of eKnowID or its licensors and is protected by intellectual property laws.
You may not reproduce, resell, or redistribute any part of our service without written permission.
9. Limitation of Liability
To the maximum extent permitted by law, eKnowID shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.
We do not assume liability for errors in public or third-party records or for decisions you make based on report results.
10. Indemnification
You agree to indemnify and hold harmless eKnowID, its owners, officers, and affiliates from any claims, losses, liabilities, or legal actions arising out of your misuse of our services or violation of these Terms.
11. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.
13. Contact Us
If you have questions about these Terms, please contact us at:
📍 220 N Green St., Chicago, IL 60607